Samsung Galaxy Note 7 Replacement Phones Also Catching Fire
Like the sequel to The Hunger Games, Samsung is giving customers more of the same.
Starting with sporadic reports in August of batteries exploding in their latest flagship phone, the Galaxy Note 7, Samsung's fortunes have continued to go down hill. Though the South Korean electronics giant issued a worldwide recall on September 1st, this is one issue that's continuing to plague them.
Last month Galaxy Note 7 owners whose devices had been recalled started receiving replacement devices that supposedly had the defect that made the batteries explode on the first wave of phones removed. However, there are now reports that at least five replacement phones have caught fire.
Though Samsung has stated that it has "adjusted production" of the Galaxy Note 7, The New York Times reports that Samsung has suspended production entirely. For now, it seems as though the company doesn't seem to have a solid strategy in place for making sure customers are either compensated for their faulty devices or a means of ensuring their devices are indeed safe. Instead, at least in the U.S., the mobile carriers are left with the tab and have stopped all sales or replacement of Galaxy Note 7 devices. Customers are being offered alternate replacement devices in exchange for their Note 7s.
For anyone currently using a Samsung Galaxy Note 7, Modojo recommends that you immediately backup your data and power down the device and return it to the place of purchase for a refund or replacement. As of now Samsung has not released any data on how to tell if your device is at risk of fire or explosion or if all phones, even replacements have the fault.
