Customer Blasts Door App Online, Gets Locked Out Of Own Garage
This user's negative app review garnered a very surprising response from the developer.
Online reviews can be finicky. Many reviews are written for the love of a product; many more are written with some kind of compensation given in return, be it disclosed or not. Others, including some of the most uncompromising reviews ever forged, come from angry consumers wishing to warn others about their negative experiences with a product.
One such review came by way of R. Martin of Tulsa, Oklahoma, who took to Amazon to express his or her distaste with Garadget, a cloud-connected app and smart-home controller for garage doors. Unfortunately for Martin, Garadget was not impressed with the hastily-written and defaming review, and revoked Martin's Garadget server access, effectively banning the user from their own garage.
From the outside, Garadget's response to the review is frankly hilarious. As troll responses go, this is top-tier retribution. However, it does raise several pertinent questions: should users be punished for slandering products online? Constitutional rights aside, does paying for access to a service give users the right to publically defame it? Moreover, do companies have the right to deny access to their services based solely on negative user opinions?
For now, these questions will go unanswered. And since Garadget's main appeal is that it works in conjunction with existing garage door openers, one can only assume that Martin was able to bypass the garage lockout. With that said, users might be advised to think twice before leaving a hasty negative review for a product — especially one that's capable of locking you out of your own home.
Do you still have access to your own home? Why not sit down inside and check out one of the excellent games from our list of the Best Handheld RPGs?